FAQ

Placing An Order

The original Fuzzy Babba slipper sock combined “fuzzy” feeling terry cloth with our “Babba” -- a yummy, squishy material that’s super soft and fluffy, just like a sheep’s wool! To put it simply, it’s “Fuzzy” for the fuzzy outside and “Babba” like the sheep!

The name made us smile, and our customers became really, really attached to it, too. Even though we’ve expanded our offerings beyond the style that started it all, it’s not unusual to hear you guys adoringly refer to your many pairs of “Fuzzy Babbas.” We just love that kind of passion!

For years, hard-soled slippers were stiff and dowdy, and regular socks were thin and slippery. Our unique design smooshed the best of both together to create a completely new product with the comfort and elasticity of a sock, but the pillowy softness and structure of a slipper. 

While traditional slippers are hard to clean without ruining their soles, Fuzzy Babba slipper socks can easily join the rest of your laundry in the washing machine. Your safety has always been a top priority for us, so we added grippers to the bottom to keep you from slipping. Plus, we try our best to create styles that fit you well and look super cute, too!

You can learn more about each product on its individual product page, and for sizing, visit our Size & Fit guide! If you’ve looked in both of those places already, and still haven’t found the answers to your questions, feel free to email us at care@fuzzybabba.com.

Signing up for emails doesn’t automatically set you up with a Fuzzy Babba account -- you can do that right here on this page! Having an account lets you check out faster, track your orders, view your previous orders, create wish lists and product reviews, manage your email subscription, and more. It’s all good stuff, we promise!

No worries, it happens! Simply visit our sign-in page and click on “Forgot your password?” Then, follow the prompts to reset it.

We updated our website in June 2018. If you have a question about an order placed before then, please contact care@fuzzybabba.com.

From the beginning, we’ve been a brand inspired by the cozy moments that make a happy life. To find out when we’ll introduce new categories of comfy-cozy products, join our email list!

As a brand that combines comfort and function with fashion, we release new styles to you as soon as they hit our warehouse -- multiple times a season!

You can find Fuzzy Babba at most major US retailers. Visit our Retailers page to find out where you can discover our products in-store.

Fuzzy Babba and our parent company, High Point Design, strive to source and create quality products ethically and with minimal impact on the environment. To learn more about our official company sustainability policy, as well as our social and ethical compliance principles, please read our Terms and Conditions.

Unfortunately, your purchase of Fuzzy Babba products is only for you or your loved ones to personally enjoy. By purchasing our products, you agree not to resell or distribute them for any commercial purposes. If we have reason to believe your order isn’t for personal use, we may reject or cancel it.

Fuzzy Babba exists to bring you comfort and joy through affordable products and experiences that never sacrifice quality, and always make you smile.

We accept Paypal, Amazon Pay, Visa, Mastercard, American Express, Discover, JCB, and Apple Pay.

We’re so proud to offer Free Standard Shipping on all domestic orders. Orders are shipped on business days only, which are Monday through Friday (excluding federal holidays within the United States and some religious holidays). USPS Priority Mail is also available at checkout. If you’d like to expedite your order, please select FedEx 2 Day at checkout. The price will be calculated at checkout based on your order’s size and weight.

During large promotions when better savings are available, some discount codes may be temporarily disabled. You’re welcome to save your promotion code and use it towards a future order! Discount codes can’t be combined and may be limited to a specific customer, product, or timeframe. If you have more questions about your discount code, or are still having trouble, please contact care@fuzzybabba.com for help.

Our care team is available 9:00 A.M. - 5:00 P.M. EST Monday through Friday, except major holidays at 1- 877-872-1744. If you need assistance outside these hours, please send questions to care@fuzzybabba.com  and someone from our team will assist within 2 business days.

When an order is placed, a preauthorization of the full value of the order is placed on the card or account used to check out. By submitting payment, you authorize Fuzzy Babba to charge your CC up to that amount and that amount has a temporary hold put on it until the order is ready to ship, when payment is actually captured and funds are transferred out of your account. When an order is cancelled the pre-authorization is voided, which can take 2-3 business days depending on your bank. The pre authorized amount is the absolute maximum charge that can be captured for that transaction.

Your time is valuable, and while we’d certainly miss you, we understand if you’d like to stop hearing from us. To stop receiving messages about sales, special offers, exclusive promotions, and Fuzzy Babba updates, you can unsubscribe at any time using the link at the bottom of our emails. Just click 'unsubscribe' and you’ll be directed to a page to confirm the unsubscribe.

Sign up for our emails, and/or follow us @fuzzybabba to always stay in-the-know about our promotions and sales.

Yes! All domestic orders receive Free Standard Shipping.

Yes, but only via USPS and unfortunately we can’t guarantee expedited or overnight deliveries to P.O. Boxes or rural zip codes—selecting standard shipping is the way to go.

Orders to be delivered to Alaska, Hawaii, Puerto Rico, military addresses or PO Boxes MUST and can only ship via USPS Priority. Orders with Fedex selected will be cancelled.

Fuzzy Babba  is proud to ship to over 227 countries! Please allow additional processing time for international orders and note that customers are responsible for paying  Duties and Taxes at the time of receipt. Check if your country is supported either during Checkout or using the Shipping Calculator in My Cart. All orders shipped outside the USA are deemed Final Sale and  not eligible for return or exchange.

We will charge sales tax on items as required by local law as tax rate is based on final delivery address. Orders shipping to New York  and California are subject to all local and state sales taxes.

If you live in Puerto Rico you are eligible for free shipping. You will receive your order <1 Week  after it leaves our distribution center.

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 1-2 weeks.

Like domestic shipments, shipping for international orders is based off weight and destination.

Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees, in addition to the shipping cost, are the responsibility of the customer. Unfortunately, Fuzzy Babba isn’t able to predict or control customs charges as they are levied by the destination country.

We’re sorry but no, we cannot, as we’re required by law to disclose the full value of the package content.

Where Is My Order?

For security, once an order has been verified, we can’t modify or change a shipping address. We’d be more than happy to help you place a new order  with the correct shipping/billing information if you'd like.

While we try our best to keep our inventory up-to-date, we may sell out of an item or be affected by circumstances beyond our control faster than we can update the site. If for some reason we’re unable to fulfill your order, you’ll receive a cancellation email detailing the voided charge and reason for the refund within two (2) business days.

All cancellation requests must be made within 30 minutes of when the order was placed, and our customer care team will do their absolute best to accommodate. No matter what, you can always request a complimentary return shipping label to send back at no extra cost.

If you have an account, please log in and visit “My Orders.” Click “View Order” then click “Track Your Order” and a pop-up will appear with a tracking link.

If you don’t have an account with us, please email care@fuzzybabba.com with your order number, billing last name, and email address or zip code.

As soon as your order is placed, you should receive a confirmation email, and we’ll send you a separate email with tracking information once your order ships. If you haven’t received an order confirmation email within 30 minutes, please check your spam folder and make sure Fuzzy Babba is on your safe list. If it’s not there either, please reach out to the care team at care@fuzzybabba.com or 1-877-842-1744.

Partially fulfilled means that a portion of your order is no longer available, and cannot be shipped to you. Fuzzy Babba reserves the right to cancel any part of your order if a product is no longer available. You won’t be charged for unshipped items and no compensation will be paid in such cases. While we do our best to make sure fuzzybabba.com reflects exactly what’s stored in our inventory, updates may be delayed during large scale promotions. You’re more than welcome to join our mailing list to be the first to know when new products are added!

Shipping times kick in when your item(s) leave our distribution center. Please allow 1-2 business days for processing before your order is shipped, then be on the lookout for a confirmation email with tracking information. Orders placed before 12 pm EST with expedited shipping will usually ship same day. All orders placed after 12 pm EST or via the standard ship methods are usually processed within 2 business days. If you don’t receive your shipping confirmation within three business days of placing your order, please reach out to our customer service team at care@fuzzybabba.com. Be sure to include your order number to expedite the process!

We are so sorry, but we are unable to accommodate expedited shipping after our 12 pm EST cutoff.

If you have reason to believe your package has been lost or stolen, please contact the care team as soon as possible to begin a lost package investigation. Please allow 3 - 5 business days for the FedEx investigation and for Fuzzy Babba customer care   to contact you with next steps. If, after the investigation, your package was claimed as lost, we are more than happy to re-ship a new order under Signature Required if your item(s) are still in stock, otherwise we'll process a refund for the original order.

Received My Order

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please let us know right away. We will work with you to arrange a return, replacement, refund or credit.

Damaged items must be reported within 7 days of receipt. All damages should be reported to care@fuzzybabba.com and include your order number. We will contact you with next steps.

We recommend only wearing our slipper socks indoors, as the fabric and gripper bottoms can wear out more quickly on rougher surfaces like concrete. When caring for any of your Fuzzy Babba products, only machine wash in cold water, and tumble dry low. Also, avoid ironing at all costs!

Returning My Order

We are committed to your happiness, always! If you need to return your online purchase, for whatever reason, we understand and would be more than happy to issue you a refund less return shipping and handling. All we ask is that the return is made within 30 days of the date of purchase, and that the items are unworn, undamaged, and still have their original tags attached.

International Orders and products marked ‘Final Sale’ are not eligible for return, exchange, or refund

To start a return of a purchase made less than 30 days ago, simply click on the button below, Be sure to enter the Order Number and email you used to place the order:

START A RETURN

Follow the steps to submit your return request and if eligible you should receive a prepaid USPS return shipping label to print via email or download directly.  Package up the items you wish to return, ensuring all original tags and sanitary guards are in place. Seal the parcel, attach the shipping label, and drop at your nearest USPS location.

Once returned, please allow two to three business days for processing and to receive your refund confirmation by email. Refunds may only be made to your original form of payment, and may take an additional one to three business days to appear, depending on your financial institution.

All products marked ‘Final Sale’ at the time of purchase aren’t eligible for return or exchange. Before making a purchase, please be sure to read the details in the product description. International orders are also not eligible for return or exchange.

Please be sure to use your order confirmation number and the email address used when you originally placed the order. The order confirmation number should start with a '4' and can be found on your order confirmation email, MyAccount page, or order status page.

Once your return arrives at our New Jersey warehouse, please allow two to three business days for processing and to receive your refund confirmation by email. Refunds may only be made to your original form of payment, and may take an additional one to three business days to appear, depending on your financial institution.

Our care team can only accept/assist with returns of Fuzzy Babba product from fuzzybabba.com. For help with product purchased elsewhere, we recommend contacting the retailer directly.

Most items purchased from fuzzybabba.com between Nov 22nd and Dec 20th  are eligible for Return Requests through Jan 18th, with the exception of Final Sale or International orders  which can be neither returned nor exchanged.

We’re sorry, but products described as 'Final Sale' at the time of purchase aren’t eligible for return. No exceptions.

We are unable to accommodate requests for price adjustments at this time. If the item you purchased is still in stock, simply re-purchase at the desired price and return the previously purchased units if it’s still within the 30-Day return window.

We are unable to accommodate requests to price match other retailers.